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Common Access Card help for your
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Remote Access Portal image

Via a Windows Computer

Note: Accessing the USAR RAP will keep your ARNet account active between Battle Assemblies (BA).  You do need to [already] have an ARNet account before attempting to access.  If you don't have an ARNet account, Army Reserve Soldiers can request one via: (You need to have your AKO username and password handy).


Mac Users go here



Accessing the USAR RAP requires the following pre-access steps listed below and an active Army Reserve Network (ARNet) account before continuing.  If you can already access your email from your computer, you may already have PreAccess 1-4 complete, but still need to complete PreAccess 5.


Pre usage Steps
PreAccess 1:   Have a CAC Reader
PreAccess 2:   Install the DoD Certificates
PreAccess 3   (Windows 7 and below):  Use built in, or install ActivID
PreAccess 3   (Windows 8 / 8.1):  Use built in, Smart Card Manager, or ActivID
PreAccess 4   (Windows 10): Use built in, Smart Card Manager, or ActivID
PreAccess 5:   Internet Explorer Adjustments (including adding ''
                        to compatibility view settings)

Once all PreAccess steps above are complete you'll need to install the Citrix file to access the USAR RAP site:

Once you've gone through the install process, go here.


Installation Steps:


Install the Citrix software and click the I agree box.

ClickInstallCitrix image

NOTE:  Save this file to your desktop, DON'T "run" it.  This way if it errors out you can rerun it again. 


 Click Install

Welcome to Citrix Receiver Setup


 It is now installing

Citrix Installing


Click Allow

All install?


Click Finish

Citrix is Installed


Click Continue

Citrix Confirmation


Click the Do not show me the warning... box and Allow

IE Security

Once this is installed, close your web browser, and then revisit:


Usage Steps:


You'll see this for a few moments

One Moment please


You will be prompted to select a CAC certificate, you MUST select the certificate with the word EMAIL in it (this includes dual persona users)

Select Email certificate


Depending on your version of Windows, your screen may look like this, remember, you MUST select the certificate with the word EMAIL in it (this includes dual persona users)

Windows8 Cert Selector



You'll see this screen

PIN Required image


Enter your 6-8 digit CAC PIN

Enter PIN


Depending on your version of Windows, your screen may look like this:

ActiClient PIN


Select AR Desktop





Wait for your Smart Card to read, then select your name

Reading Smart Card




You'll be prompted to select your CAC certificate (just like when you log in at the Reserve Center)

SmartCardLogin image



The virtual server desktop will load eventually........., and you will have access to your organizations SharePoint and any other network shared drives or intranet websites, just like when at your Reserve unit.


More information:

You can use Outlook on this virtual desktop.  Please wait about 5 minutes after you log into the server before clicking it, or it will fail.


Do not save any files on this desktop, as they will get deleted.  Save files to your network drives.


If you have problems with the Army Reserve Remote Access Portal, contact the help desk



If you have questions or suggestions for this site, contact Michael J. Danberry

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Last Update or Review:  Wednesday, 17 January 2018 14:01 hrs


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